Parents and guardians
Effective 27 October 2026.
Where a teen account is available, a parent or legal guardian must complete the consent steps personally. US access is for adults 18 or older. This notice explains the permission we request and how to withdraw it.
1. Who may give permission
A learner who lives in or accesses ExamATP from the United States or its territories must be 18 or older. Guardian permission cannot override this restriction. The teen account process below is available only where the learner meets our eligibility rules. We use an approximate country from the connection to help apply the age rules; when it is unavailable, an adult declaration is required. Contact us if an incorrect location prevents an eligible learner from continuing.
For a learner aged 13 to 17, our ordinary account and study processing relies on prior consent from a competent person under POPIA, normally the parent or legal guardian with authority to consent for that child. An older friend, sibling or teacher does not automatically have that authority. Children under 13 may not hold an account or use the interactive study features, even with guardian permission. The learner must not tick the guardian declarations for you.
Read this notice and the privacy notice before the learner uses Google or Microsoft to sign in. Complete the agreement on the sign-in page with your name, email and guardian declaration. We also send an account notice to your email address, with a private link to request closure. You must personally give permission before the learner uses the account; an unanswered notice does not give permission.
2. The information and activities covered
You give permission for an account for the learner and for the processing described in the privacy notice: sign-in identity, age declarations, approximate connection country, eligibility decisions and session details; educational questions, papers and images; generated answers, lessons and diagrams; use of purchased allowances; and the records needed to administer consent, payments, support and security. We also use your name and email to record the declaration and deal with questions about permission. Our email provider receives the details needed to deliver the notice, including the learner's name and account email. The private link does not provide access to their chats.
Relevant study content goes to AI services. A requested PDF download uses a conversion service. Hosting and other processing can occur outside South Africa, including the EU and US. Foreign processing needs the legal safeguards described in the privacy notice; your declaration does not excuse those requirements. We do not sell learner information or send marketing email campaigns.
Help the learner remove names, student numbers and unnecessary private details from uploads. Teach them to check AI answers, which can contain mistakes or unsuitable content. ExamATP does not replace supervision.
3. Purchases and the terms
Help the learner read the terms and accept them with your assistance. Approve each purchase and its price, allowance, start date and when its full allowance unlocks separately, or pay for it yourself. Account consent is not permission for unlimited spending. Plans do not charge again automatically. The refund policy explains statutory rights, our additional promise and how to report an unauthorised purchase.
4. Reviewing or withdrawing permission
You may ask to review the learner's information, correct it, request deletion where appropriate, object on applicable grounds or withdraw consent for further processing. Contact support@examatp.com and identify the relevant account. We may need reasonable evidence of your identity and authority before disclosing or changing a child's information. Do not send identity documents unless we explain why they are needed.
Use the account-notice link or contact us to withdraw permission. We stop further study and purchases and arrange account closure. Withdrawal does not undo lawful earlier processing. Limited payment, dispute and closure records remain as explained in our privacy notice, including a closure record kept for 12 months. Contact us promptly if the learner used the service without permission.
When the learner turns 18, contact us to review the account's age band before they accept the terms in their own capacity. Contact us to correct an inaccurate age band too.
You may complain to the Information Regulator at POPIAComplaints@inforegulator.org.za. Full contact information and further rights appear in the privacy notice.